Family Information Directory Support
This website supports local authority (LA) implementation of the Family Information Directory (FID). It contains a range of information, tools and resources for those involved in delivering the FID, including Families Information Service (FIS) managers and those with strategic responsibility for Section 12 of the Childcare Act 2006. It also contains technical documentation for use by system suppliers, channel partners and local authority technical staff.
What is the Family Information Directory (FID)?
FID is an extensive online directory offering parents and those working with them the ability to search for information about childcare and families services in both their local community, in other areas and nationally.
Contact information for parents and providers searching the Family Information Directory
The Family Information Directory is available on http://familyservices.direct.gov.uk/ and http://informationforfamilies.dcsf.gov.uk/ as well as an increasing number of partner websites.
When searching for information, if you have any of the following problems please contact your local Families Information Service (FIS) directly or call 0800 2346 346 to be put through to your local FIS:
- You cannot find the information you need
- You are a service provider whose service appears to be missing from search results
- You are a service provider whose information is incorrect
If you have any other query about the information contained in the Directory, please email familyinformation.directory@dcsf.gsi.gov.uk.
If you have any questions please contact your system supplier or the Family Information Directory Implementation Helpdesk on
0845 873 0132 or
support.pkhdirectory@tribalgroup.co.uk
The Family Information Directory Implementation helpdesk is open from 8.30am until 5.30pm, excluding weekends and Bank Holidays.
FID was formerly known as the Parent Know How Directory (PKHD).